Sales Support Representative

Description

As a part of the Sales Department, the Sales Support Representative contacts potential and existing clients by phone and
receive inbound calls from new clients, ask and answer questions based on knowledge,
company policy, and state regulations.

Responsibilities

Make outbound calls to client list, adhering to a specific script
Overcome objections as necessary
Discern level of customer care needed and take appropriate action to provide
optimum customer experience
Transfer clients requiring service by licensed agent to Sales Agents
Update database to reflect details of each service rendered
Communicate with Sales Representatives regarding various client issues as they
arise
Assist with projects requiring direct calling from lists and communicate with Sales
Administration/Management regarding these projects as necessary

Requirements

High School Diploma or equivalent
Effective communication style via telephone
Proficient typing skills with high degree of accuracy

Preferred Skills

Experience with Microsoft Outlook a plus